Terms of Use
Simple summary: This page explains our rules in plain language. We are an independent travel concierge. We are not an airline or cruise line.
These Terms of Use govern your access to and use of the HelpMyFlight.com website and concierge services. By using this website or contacting our concierge team, you agree to these terms.
Independent Service — No Airline or Cruise Line Affiliation
HelpMyFlight.com is an independent travel concierge and information service. We are not affiliated with, endorsed by, or acting as agents for any airline, cruise line, hotel, car rental company, travel agency, or other travel brand. We do not represent any airline or cruise line in any capacity.
All trademarks, service marks, airline names, cruise line names, and travel brand names referenced on this website are the property of their respective owners. Their mention is for informational and descriptive purposes only and does not imply any affiliation or endorsement.
Nature of Our Services
HelpMyFlight.com provides independent concierge guidance and travel information assistance. Specifically:
- We provide information and guidance about airline policies, fare rules, DOT regulations, and cruise line policies based on our general knowledge
- We help travelers understand their options and navigate booking modification processes
- We do not make reservations, purchase tickets, or transact bookings on behalf of travelers
- We do not have access to airline or cruise line booking systems beyond what is publicly available
- We do not guarantee any particular outcome with any airline, cruise line, or travel provider
Accuracy of Information
Airline and cruise line policies, fare rules, DOT regulations, and travel industry practices change frequently. While we make reasonable efforts to provide accurate and current information, we make no warranty — express or implied — that any information on this website or provided through our concierge service is complete, current, or applicable to your specific situation.
You should always verify current policies directly with the relevant airline, cruise line, or regulatory authority before making travel decisions. Information on this website does not constitute legal or financial advice.
Limitation of Liability
To the fullest extent permitted by applicable law, HelpMyFlight.com and its operators shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Your use of or reliance on information provided through this website or concierge service
- Decisions made based on guidance provided by our concierge team
- Actions or decisions by any airline, cruise line, or travel provider
- Travel disruptions, cancellations, delays, or losses of any kind
- Inaccuracy, incompleteness, or outdated nature of any information provided
No Guarantee of Outcomes
Guidance provided by HelpMyFlight.com reflects our understanding of airline and cruise line policies based on general industry knowledge. We do not guarantee that any airline or cruise line will honor a particular refund request, approve a name correction, process an upgrade, or take any specific action. All decisions by travel providers are made solely by those providers.
User Responsibilities
By using our services, you agree to:
- Provide accurate information when describing your travel situation
- Independently verify information before making travel decisions
- Use our website and services for lawful purposes only
- Not attempt to misuse, disrupt, or circumvent any aspect of our website
Intellectual Property
All original content on HelpMyFlight.com — including text, design, and layout — is the property of HelpMyFlight.com and may not be reproduced without permission. We respect the intellectual property of others; if you believe any content infringes your rights, contact us using the information below.
Changes to These Terms
We may update these Terms of Use from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of our website after changes constitutes acceptance of the revised terms.
Governing Law
These Terms of Use are governed by applicable federal law and the laws of the state in which HelpMyFlight.com operates, without regard to conflict of law provisions.
Contact
Questions about these terms? Contact us:
- By phone: (888) 401-8154
- By form: www.helpmyflight.com/contact/