Privacy Policy
Simple summary: This page explains our rules in plain language. We are an independent travel concierge. We are not an airline or cruise line.
HelpMyFlight.com ("we," "us," or "our") operates as an independent travel concierge service. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website at www.helpmyflight.com or contact our concierge team.
Information We Collect
Information You Provide Directly
When you contact us by phone or submit our contact form, we may collect:
- Your name, email address, and phone number
- Travel booking details you share (confirmation numbers, travel dates, airline/cruise line)
- A description of the assistance you're seeking
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect standard web analytics data including:
- Browser type, operating system, and device type
- Pages visited, time on site, and referring URL
- IP address (anonymized where possible)
- Cookie data (see Cookies section below)
How We Use Information
We use information we collect to:
- Respond to your inquiries and provide concierge assistance
- Communicate with you about your service request
- Improve our website and service quality
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for automated marketing profiling or send unsolicited commercial email.
Cookies
Our website may use cookies and similar tracking technologies to understand how visitors use the site (analytics) and to remember preferences. You can control cookie settings through your browser. Disabling cookies may affect some website functionality but will not prevent you from accessing our content or contacting us.
Third-Party Services
We may use third-party services for website analytics (such as Google Analytics), contact form processing, and website hosting. These services have their own privacy policies governing use of information. We do not share personally identifiable information with third parties for their independent marketing purposes.
Data Retention
We retain personal information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements. Contact form submissions and phone-based inquiry records are retained for a reasonable period to allow for follow-up and service quality purposes.
Data Security
We implement reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date above. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- By phone: (888) 401-8154
- By form: www.helpmyflight.com/contact/